Shipment Policy for Lunarhato.net

Effective Date: January 3, 2025

At Lunarhato.net, we strive to provide efficient and reliable shipping services to ensure your order reaches you in a timely manner. This Shipment Policy outlines the procedures, fees, and terms related to the shipment of orders placed on our website. By making a purchase, you agree to the terms of this policy.

1. Shipping Methods

We offer a variety of shipping methods to accommodate our customers’ needs. Shipping options and costs will be displayed at checkout based on your delivery address. Available shipping methods may include:

  • Standard Shipping: Typically takes 5-7 business days.
  • Expedited Shipping: Typically takes 2-4 business days.
  • Next-Day Delivery: Available for select locations (additional fees may apply).

2. Shipping Fees

  • Shipping fees are calculated at checkout based on the shipping method selected and the destination address.
  • Free shipping may be available for orders over a certain amount, which will be displayed during checkout or as part of a special promotion.
  • Any customs duties, import taxes, or additional fees required for international shipments are the responsibility of the customer.

3. Order Processing Time

  • Orders are processed and shipped within 2-3 business days after payment has been successfully authorized.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • In cases of high order volumes or special promotions, processing may take longer, but we will notify you if there are any delays.

4. Shipping Locations

  • We ship to most locations within the United States, including all 50 states.
  • For international orders, shipping availability may vary depending on your country. If shipping is available to your location, it will be offered during checkout.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s delivery status.
  • Please allow 24-48 hours for the tracking information to update once your order has been shipped.

6. Delivery Times

  • Delivery times depend on the shipping method selected and the destination address. Estimated delivery times are provided during checkout.
  • While we make every effort to ship orders promptly, delivery times may be affected by factors such as weather, holidays, or delays with the carrier.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us immediately at info@lunarhato.net. We will work with the shipping carrier to resolve the issue.
  • We may ask you to provide information regarding the damage or loss, including photographs or other details.

8. Address Accuracy

  • It is your responsibility to provide accurate and complete shipping information at the time of checkout, including your shipping address, contact information, and any special delivery instructions.
  • Lunarhato.net is not responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer.
  • If you notice any mistakes in your shipping address after placing an order, please contact us as soon as possible so we can attempt to update your order before it is shipped.

9. Shipping Restrictions

  • We may place restrictions on certain products due to shipping regulations or restrictions in certain areas.
  • If a product is restricted or cannot be shipped to your location, we will notify you promptly and issue a refund if necessary.

10. Signature upon Delivery

  • For certain high-value items or based on the shipping carrier’s policies, a signature may be required upon delivery.
  • If no one is available to sign for the package, the carrier will leave a notice with instructions for rescheduling the delivery or picking up the package from a local facility.

11. International Shipping

  • For international orders, please be aware that additional customs duties, taxes, and handling fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
  • Delivery times for international shipments may vary and can be affected by customs processing.

12. Shipping Errors and Delays

  • While we make every effort to ship your order on time, delays may occur due to factors beyond our control, such as weather, customs, or shipping carrier issues.
  • Lunarhato.net is not responsible for delays caused by the shipping carrier, weather conditions, or other external factors. However, we will assist you in resolving any shipping-related issues.

13. Changes to Shipping Policy

  • Lunarhato.net reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will be effective immediately.

14. Contact Information

If you have any questions or concerns regarding our Shipment Policy, please feel free to contact us: