Refund and Returns Policy for Lunarhato.net

Effective Date: January 3, 2025

At Lunarhato.net, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and returns process. Please read the following policy to understand how we handle returns and refunds.

1. Returns

We accept returns on most items within 30 days of the purchase date. To be eligible for a return, the item must be:

  • Unused, undamaged, and in its original packaging.
  • Purchased directly from Lunarhato.net.

If the item does not meet the conditions above, we reserve the right to refuse the return.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Send us an email at info@lunarhato.net with your order number and the reason for the return.
  2. Return Authorization: We will provide you with a return authorization number and instructions on how to return the item.
  3. Ship the Item: Send the item back to us using a traceable shipping method. Please ensure that the return shipping costs are covered by you unless the return is due to our error (such as receiving a defective or incorrect item).

3. Refunds

Once your returned item is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.

  • If the item is returned within the 30-day period and meets all return conditions, we will provide a full refund.
  • If the item is returned after 30 days but within 45 days, a partial refund or store credit may be offered at our discretion.

4. Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Items marked as “final sale”
  • Digital products or downloads

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please initiate a return for the original item and place a new order for the desired item. We cannot process direct exchanges.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will offer a full refund or send a replacement item, depending on your preference. Please provide clear photos of the damage or defect to help us expedite the process.

7. Shipping Costs

  • Shipping fees for returned items are the responsibility of the customer, except in cases of damaged or defective products.
  • Original shipping costs are non-refundable.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us: